All our servers are located in Italian data-centres. This means we can guarantee excellent network response times and all-Italian connectivity.
Activation of cloud servers is immediate. For Full Access Servers, visibility and access to the machine are immediate, while for Managed Servers, times may vary according to the configuration requested.
On Cloud Server, changes to the machine's resources are immediate and can be administered directly by the customer on Full Access Servers. For Managed Server plans, simply make a request to Support for changes to the configuration of the machine.
All cloud servers are covered by our 24-hour support via ticket, e-mail and phone for emergencies and availability problems. Choose VPS Managed and, in addition to our basic support, you also get Intrepid Support, our advanced service that takes care of setting up and upgrading the operating system and installed software, customisation, configuration, daily backups with dedicated connectivity, 24/7 monitoring, application optimisation, and web security management.
Our Cloud Hosting offers high payment efficiency, thanks to our hourly billing, which counts only the resources actually used. The amount is automatically deducted from your prepaid credit, which you can easily top up from the Client Area, using any of the payment methods supported.
The Cloud IaaS system takes daily and weekly snapshots for each VPS present on the network. If needed, these snapshots can be made immediately available for disaster recovery. For our Cloud Managed package, as well as disaster recovery, we also offer CDP backups, which allow instant recovery of individual files, databases and e-mail accounts. CDP Backup is also offered on our Cloud Full Access package as an advanced service that can be purchased separately.
Each VPS is created on our servers using Xen virtualisation, permitting full emulation of hardware without impacting system resources. Xen does not limit itself solely to hardware emulation: it regulates and controls access to the server's physical resources on behalf of the virtual machines, guaranteeing extremely efficient usage.
The hourly billing is a very flexible payment method that takes into account how many resources have been used and ensures you only pay for what you actually use, even if only for an hour, without time constraints. With Cloud Hosting you could, for example, create a VPS for two hours and only pay for the resources used during those two hours of activity. If a server is active but switched off, you also have an even more affordable price list.
Installing the Operating System on the Cloud Server is very easy with the numerous templates available in the control panel. You can choose from the most popular Linux distributions, or the most recent versions of Windows Server:
- Linux Centos, Ubuntu, RedHat Enterprise, Vmware Zimbra Collaboration Suite
- Windows 8, Windows Server 2012, Windows Server 2008 or Windows Server 2003
Each Supercloud account has a user-friendly interface to manage the Cloud. With Cloud Full Access, you can monitor the status of the servers and change their configuration in real time. With Cloud Managed, the panel offers an abundant set of charts and statistics on the usage and status of the server. You can also manage your cloud from your mobile using our application, available for Android and iOS.
Administrator access is permitted only for Cloud Full Access. For Cloud Managed, all administration tasks are handled directly by our team at the client's request.
There is no minimum time period and no temporal constraints for Cloud Hosting. Thanks to hourly billing, you can activate a virtual server even just for a few hours, whether in Cloud Full Access or Cloud Managed.
If you already have one or more active servers with another provider, our team will take care of the data migration to ensure 100% continuity, with no interruption during migration, free of charge.