Intrepid Support

Full support for all your needs

Intrepid Support is the most advanced and comprehensive support service for Web Hosting, Dedicated Servers, VPS and Cloud.

Our Intrepid Support specialists are available around the clock, via e-mail, support tickets and telephone, to answer any questions and help you with any problems.

Thanks to our guaranteed response times and three levels of progressive support, you have the certainty of a specialist operator available in a few minutes.

Scalable Coverage

Dedicated teams with 3 levels of intervention

Level 3

Premium Team

Level 2

Advanced Team

Level 1

First Aid Team

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We are there when you need us most

We are present 24 hours a day, 7 days a week , 365 days a year
to ensure maximum visibility without any slowdown.

Intrepid Support is included in all Shared Hosting, Linux Professional Hosting and Reseller Hosting plans and includes complete management of the server, configuration of services, 24/7 monitoring of all systems and live support via ticket, e-mail and phone.

With VPS, Dedicated Servers and Cloud you can choose the managed solution that gives you all the protection of Intrepid Support, in addition to the 24/7 telephone support already included in the Full Access plan, at any time.
Discover the Managed solution for Dedicated Servers, VPS and Cloud

	Guarantee	Refunds
Hardware replacement Direct intervention on your servers by our technicians	2 hours	20%
Ticket response One of our specialist is always at your service	15 minutes	20%
Emergency response In the event of an unreachable server or packet loss	5 minutes	20%
Telephone support response Our specialists reply, with no intermediaries	1 minute	20%
Network uptime Guaranteed availability of connectivity to all systems	99.95%	10%

SLA and Response Time

We offer defined times for each operation, and with technical support on three progressive levels, depending on the severity of the problem, our customers always receive immediate assistance.

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Intrepid Team

Our team is made up exclusively of highly trained experts with specific expertise in the management of computer systems and complex networks.

Always available

We are never closed. Our specialists are available 24 hours a day, 365 days a year, so our customers are never alone.

Direct access to our experts

Every contact is received directly by our team, with no call centre operators or unnecessary waiting. Our clients speak directly with our specialists