All our services are covered by the Service Level Agreement which includes:
Serverplan guarantees 99.95% uptime for all systems and ensures that all routing devices are accessible. Certain events not guaranteed by sla may occur, such as, for example, scheduled network maintenance. In this case the customer will receive an e-mail notification indicating the date set for the intervention.
Server Plan ensures the correct operation of all hardware, including servers, firewalls, load balancers, storage, switches. In the event of a hardware problem, the replacement of the faulty part will take place within 2 hours for free. This warranty does not include restoring backup accounts, rebuilding the RAID array, installing and configuring applications. In the event that the intervention for the replacement of spare parts extends beyond 2 hours, Server Plan will reimburse the Customer for 20% of the monthly service fee.
The Intrepid Support Server Plan guarantees certain response times. Customer support requests, which will be assigned an identification code (ticket ID), belong to two categories:
The domains registered with us have guaranteed uptime of 99.99%. The visibility of your domains is always guaranteed by 3 independent and geographically separated nameservers.
We think of the restoration
of your services in a few minutes
Your time is precious for which you
we guarantee certain response times
In case of criticality we reduce
further response times
Direct answers without
for all systems