{"id":10531,"date":"2019-10-07T07:19:46","date_gmt":"2019-10-07T05:19:46","guid":{"rendered":"https:\/\/www.serverplan.com\/blog\/?p=10531"},"modified":"2023-11-19T06:03:43","modified_gmt":"2023-11-19T05:03:43","slug":"serverplanapp","status":"publish","type":"post","link":"https:\/\/www.serverplan.com\/blog\/serverplanapp\/","title":{"rendered":"Intrepid Support sbarca su Android e iOS con ServerplanAPP"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Serverplan APP<\/strong> \u00e8 l&#8217;ennesimo passo, uno dei pi\u00f9 importanti, che facciamo per migliorare l&#8217;esperienza dei clienti, proprio come abbiamo fatto con il <a href=\"https:\/\/www.serverplan.com\/blog\/intrepid-support-chatbot\/\">chatbot dell&#8217;Intrepid Support<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/SERVERPLAN_MobileAppMockup-1024x683.png\" alt=\"ServerplanAPP\" class=\"wp-image-10582\" srcset=\"https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/SERVERPLAN_MobileAppMockup-1024x683.png 1024w, https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/SERVERPLAN_MobileAppMockup-300x200.png 300w, https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/SERVERPLAN_MobileAppMockup-768x512.png 768w, https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/SERVERPLAN_MobileAppMockup-1536x1024.png 1536w, https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/SERVERPLAN_MobileAppMockup-2048x1365.png 2048w, https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/SERVERPLAN_MobileAppMockup-1200x800.png 1200w, https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/SERVERPLAN_MobileAppMockup-585x390.png 585w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Ecco l&#8217;app che semplifica il nostro support.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Le attenzioni alle necessit\u00e0 dei clienti rappresenta un aspetto decisivo di Serverplan. L&#8217;assistenza deve essere <strong>veloce, chiara<\/strong> e <strong>risolutiva.<\/strong> I ticket aperti e inviati all&#8217;<a href=\"https:\/\/www.serverplan.com\/servizi-avanzati\/intrepid-support\">Intrepid Support<\/a> hanno un&#8217;attesa, in media, al di sotto dei 2 minuti e una copertura H24. Ma non ci basta.<\/p>\n\n\n\n<!--more-->\n\n\n\n<h2 class=\"wp-block-heading\">Come rendere il tutto pi\u00f9 semplice e veloce? <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\n\n\n\n<p class=\"wp-block-paragraph\">Oggi le richieste di assistenza arrivano dal <a href=\"https:\/\/help.serverplan.com\/\">portale di Supporto<\/a>: le risposte vengono inviate in questo percorso e corredate di una notifica email per il cliente. <strong>Cosa significa questo?<\/strong> Controllo ossessivo della posta in arrivo o la pagina di Supporto per richieste spesso urgenti.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il nostro obiettivo come azienda che fornisce <a href=\"https:\/\/www.serverplan.com\/hosting\">hosting di qualit\u00e0<\/a> non \u00e8 solo quello di risolvere i problemi. Abbiamo anche l&#8217;obbligo di <strong>ridurre le frizioni<\/strong>, le attese inutili, i passaggi stressanti.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lo strumento che la maggior parte di noi utilizza per comunicare \u00e8 lo smartphone. Quindi, perch\u00e9 non veicolare velocemente una richiesta di assistenza con cellulare o tablet? La risposta a questa domanda \u00e8 arrivata: <strong>ServerplanAPP<\/strong>. Parole d&#8217;ordine: semplice, diretta, funzionale.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ServerplanAPP \u00e8 disponibile per <strong><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.serverplan.app\">Android<\/a> <\/strong>e <strong><a href=\"https:\/\/apps.apple.com\/us\/app\/serverplan\/id1479966739?l=it&amp;ls=1\">iOS<\/a><\/strong>. Il suo compito principale: veicola tutte le richieste di supporto direttamente dal proprio Smartphone. Le funzioni pi\u00f9 importanti:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Autenticazione con dati <a href=\"https:\/\/clienti.serverplan.com\">area clienti<\/a> (anche via Facebook o Google).<\/li>\n\n\n\n<li>Visualizzazione rapida dei ticket aperti o chiusi dal cliente.<\/li>\n\n\n\n<li>Apertura nuovo ticket e notifiche push di risposta al messaggio.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Il funzionamento di ServerplanAPP \u00e8 semplice<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Scarica e installa ServerplanAPP dallo store iOS o Google Play, avviala ed effettua il login con i dati di accesso della tua area clienti &#8211; anche tramite login Facebook o Google &#8211; e inserisci il codice inviato tramite SMS per il <strong>Two Factor Authentication.<\/strong> Fatto? Ora puoi accedere.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"498\" height=\"1024\" src=\"https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/lista_tickets-498x1024.jpg\" alt=\"ServerplanAPP\" class=\"wp-image-10583\" style=\"width:263px;height:541px\" srcset=\"https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/lista_tickets-498x1024.jpg 498w, https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/lista_tickets-146x300.jpg 146w, https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/lista_tickets-768x1579.jpg 768w, https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/lista_tickets-747x1536.jpg 747w, https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/lista_tickets-996x2048.jpg 996w, https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/lista_tickets-190x390.jpg 190w, https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/lista_tickets.jpg 1080w\" sizes=\"auto, (max-width: 498px) 100vw, 498px\" \/><figcaption class=\"wp-element-caption\">Lista ticket su ServerplanAPP.<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Subito trovi la lista ticket per visualizzare tutte le richieste di assistenza aperte. A colpo d&#8217;occhio puoi vedere lo stato di ogni richiesta (in attesa di agente, in attesa di tua risposta, risolto). Fai tap su un ticket per visualizzare il dettaglio di <strong>risposte e ordine<\/strong>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"498\" height=\"1024\" src=\"https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/dettaglio_ticket-498x1024.jpg\" alt=\"ServerplanAPP\" class=\"wp-image-10584\" style=\"width:270px;height:553px\" srcset=\"https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/dettaglio_ticket-498x1024.jpg 498w, https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/dettaglio_ticket-146x300.jpg 146w, https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/dettaglio_ticket-768x1579.jpg 768w, https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/dettaglio_ticket-747x1536.jpg 747w, https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/dettaglio_ticket-996x2048.jpg 996w, https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/dettaglio_ticket-190x390.jpg 190w, https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/dettaglio_ticket.jpg 1080w\" sizes=\"auto, (max-width: 498px) 100vw, 498px\" \/><figcaption class=\"wp-element-caption\">Dettaglio ticket di ServerplanAPP.<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">La prima azione che puoi fare per sfruttare ServerAPP? Dal menu principale hai la possibilit\u00e0 di aprire un nuovo ticket con le stesse modalit\u00e0 con cui lo apri dal portale di supporto. Tutto risolto? Puoi rispondere al ticket o chiuderlo se l&#8217;operatore ha <strong>risolto il problema<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Come creare un ticket grazie all&#8217;app di supporto<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Scegli l&#8217;ordine dei ticket per l&#8217;assistenza,<strong> definisci il dipartimento<\/strong> (Commerciale, Amministrativo, Domini, Supporto Tecnico), inserisci l&#8217;oggetto, il testo e invia! Il ticket verr\u00e0 preso in carico nel pi\u00f9 breve tempo possibile per risolvere e rispondere in tempi minimi. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"498\" height=\"1024\" src=\"https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/notifica_push-498x1024.jpg\" alt=\"notifica app serverplan\" class=\"wp-image-10585\" style=\"width:267px;height:549px\" srcset=\"https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/notifica_push-498x1024.jpg 498w, https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/notifica_push-146x300.jpg 146w, https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/notifica_push-768x1579.jpg 768w, https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/notifica_push-747x1536.jpg 747w, https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/notifica_push-996x2048.jpg 996w, https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/notifica_push-190x390.jpg 190w, https:\/\/www.serverplan.com\/blog\/wp-content\/uploads\/2019\/09\/notifica_push.jpg 1080w\" sizes=\"auto, (max-width: 498px) 100vw, 498px\" \/><figcaption class=\"wp-element-caption\">Notifica Push della nostra app.<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Appena un operatore risponder\u00e0 riceverai una notifica push (a forma di campanello) direttamente sul tuo smartphone. Quindi niente pi\u00f9 controllo email: in questo modo dovrai solo aprire l&#8217;applicazione e<strong> visualizzare la risposta<\/strong> direttamente sul tuo Smartphone.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Semplice, diretta, funzionale: ServerplanAPP!<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Per dare un&#8217;assistenza efficace. Perch\u00e9 se \u00e8 vero che un ticket ha la funzione di segnalare un problema e\/o un\u2019esigenza, il modo in cui comunichiamo, rappresenta gi\u00e0 la nostra prima soluzione. Appena un operatore risponder\u00e0, <strong>riceverai una notifica<\/strong> push sul tuo smartphone.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Diamo la massima attenzione a questo punto: velocit\u00e0 e competenza devono far rima con funzionalit\u00e0. La nostra idea: migliorare <strong>ogni singolo passaggio<\/strong> dell&#8217;esperienza Serverplan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Be positive and open a Ticket :-)<\/p>\n<div style='text-align:center' class='yasr-auto-insert-visitor'><\/div>","protected":false},"excerpt":{"rendered":"<p>Serverplan APP \u00e8 l&#8217;ennesimo passo, uno dei pi\u00f9 importanti, che facciamo per migliorare l&#8217;esperienza dei clienti, proprio come abbiamo fatto con il chatbot dell&#8217;Intrepid Support. Le attenzioni alle necessit\u00e0 dei clienti rappresenta un aspetto decisivo di Serverplan. L&#8217;assistenza deve essere veloce, chiara e risolutiva. I ticket aperti e inviati all&#8217;Intrepid Support hanno un&#8217;attesa, in media, <\/p>\n","protected":false},"author":1,"featured_media":10582,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"yasr_overall_rating":0,"yasr_post_is_review":"","yasr_auto_insert_disabled":"","yasr_review_type":"","footnotes":""},"categories":[226],"tags":[],"class_list":["post-10531","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ServerplanAPP: Intrepid Support sbarca su Android e iOS<\/title>\n<meta name=\"description\" content=\"Signori, \u00e8 arrivata ServerplanAPP: con quest&#039;applicazione per Android e iOS il support di Serverplan ti segue ovunque. 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